Please check Terms & Conditions which are shown to you when you make your online booking.. For 2023 bookings our standard booking terms and conditions below apply.
Please see below (or on our web site) for the relevant terms and conditions for the accommodation you have booked, as there is different information for glamping, camping or holiday cottages.
These booking and cancellation terms and conditions are for direct bookings only. If you have booked through a third party site such as HipCamp, PitchUp, Canopy and Stars, Travel Chapter or AirBnB, please refer to the terms and conditions of booking & cancellation as agreed by Glottenham with the relevant company.
Contract
Glottenham reserves the right to amend their website and terms and conditions at any time, without prior notice, the Hirer’s obligations not being limited to the below.
For cancellation by YOU please see relevant terms for glamping or camping below. If you have booked through a booking agent such as Cool Camping or Canopy and Stars, we cannot refund any booking fees.
Cancellation or Changes by US – Once we have issued you with a confirmation we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled, for instance on safety grounds in extremely high winds. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.
If your holiday is cancelled by us (for reasons other than a failure by you to pay the final balance) you can either have a refund of all monies paid or, where available, accept an offer of alternative accommodation/dates. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount.
Force Majeure – Where we make any cancellation or change to your booking resulting from Unavoidable and Extraordinary Circumstances, our liabilities are limited to offering alternative dates for accommodation (where available under the terms stated above) . We cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. “Force majeure” means any circumstances beyond the reasonable control of Glottenham Examples include but are not limited to actual or expected war, riots, civil strife, terrorist activity, Government action or restraint, industrial disputes, natural or nuclear disasters, fire, adverse weather conditions including hurricanes, changing water levels , epidemics, unavoidable technical problems with transport, damage and accidents from machinery or engines, or closed or congested airports. In such circumstances, we will arrange for your booking to be terminated and offer alternative dates. We will observe Government advice provided.
Glamping Booking Terms and Conditions
When booking with Glottenham you are entering into a binding contract with us.
References to ‘us’ and ‘we’ in these Conditions relate to Glottenham and references to ‘you’ or ‘your’ relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.
Your Booking – We will confirm your reservation and email you more details when we receive your deposit (25%) or full payment if you book less than 4 weeks before your stay. Please check your booking confirmation and tell us of any errors immediately. You must be over 18 to make a booking.
Payment – You have 24 hours in which to pay your deposit/full payment from the date you make your reservation. If money is not received in this time, we reserve the right to offer the holiday to other enquirers.
The balance is due at least 4 weeks before your arrival date. We will email you a reminder of this and you will need to pay the balance. Non payment of your balance, when this becomes due, will constitute cancellation of the holiday and forfeiture of the deposit payment. If we do not receive your balance by due date we will attempt to re-let the accommodation.
The charge includes a sack of logs for the wood-burning stove, plus kindling and firelighters, plus all propane gas for the gas hob. Further logs are available to buy on site or locally. Hampers must be paid for in cash on arrival, apart from non contact self check in, in which case money for hampers must be left in the unit on departure
The accommodation is let for holiday use only, for the time specified.
Cancellation or Changes by YOU – It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:
– more than 4 weeks before your arrival date you will lose your 25% deposit payment. We will refund any other payments made by you, less any commission paid to third party booking agents and card payment fees.
– less than 4 weeks before your arrival date you will lose your 25% deposit payment. We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked at the same price you we will refund the balance, less a £40 administration fee and any commission paid to third party booking agents and card payment fees, at your request on the day you were due to check out. If we are unable to re-sell your holiday you will not be refunded any money paid and we will not transfer your booking. We strongly recommend that guests take out their own travel insurance to cover this eventuality.
Your safety – Glottenham landscape includes some steep slopes, streams and trees and parents/guardians are responsible for ensuring their children explore safely.
Pets – No pets are allowed on the farm.
Smoking – No smoking is allowed inside the accommodation.
Glamping Arrival and Departure – Unless special arrangements have been agreed, the normal earliest arrival time is 4:00pm on the holiday start date and last check in is 6pm. You must vacate the accommodation by 10am on the departure date. Alternative times can occasionally be arranged on request. Please let us know if you expect to be delayed.
If you do not contact us and you have not arrived by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
Damage
You agree to look after the accommodation. This means you must keep all furniture, fittings and effects, (inside or outside) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
You must allow us access to the property at any reasonable time during your holiday.
If you have special requests or needs you are responsible for telling us at the time of booking. If you have a disability that may affect your holiday please tell us before you confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
The owners shall not be liable for any loss or damage to visitor’s property, however caused.
Dissatisfaction – It makes us happy if you enjoy your holiday. If you have any problems, please let us know so we can do our best to sort them out while you are here.
Number of people using the accommodation should not exceed the number agreed when booking. Please check with us first if you would like to have any visitors as there may not be any parking space available for them. Glottenham reserves the right to charge for day visitors, and they must leave the site before 9pm unless agreed by us.
Camping Booking Terms and Conditions
You can book camping online – please ensure you carefully read the information about the different areas of our camp site to ensure they are suitable for you. If in doubt, please call us.
Payment
You can pay by paypal or bank transfer – there is no charge for this. We do not accept cheques
For bookings made 4 weeks or less before your stay, we require payment in full in advance
For bookings made 4 weeks or more before your stay, we require a non refundable deposit of 25%.
Your balance is due 4 weeks before your stay. We will email you a reminder of this and you will need to re-enter payment details to pay the balance. If we do not receive payment from you by this time we reserve the right to cancel your booking.
Cancellation by you
If you cancel more than 14 days before your stay you will lose your 25% deposit. We will refund any additional payments, less any commission paid to third party booking agents and card payment fees.
If you cancel 14 days or less before your stay you will lose your deposit payment and not be entitled to any refund of the balance .If you do have a problem please email or call us as soon as possible so we can re-let your pitch as another camper who may want it. Deposit payments are non-refundable and non-transferable. We recommend taking out travel insurance. No refunds can be given if you chose to depart prior to the end of your booked holiday for whatever reason.
We reserve the right to refuse any bookings. Group bookings are at our discretion.
Pitch Sizes
You should let us know at the time of booking the size of tent you will bring to ensure your booking is correct. Strictly one tent per pitch unless a small pop up has been agreed by us. One car allowed per pitch – extra cars can be accommodated
Camping Arrivals and Departures
Your pitch is available from 3pm. No arrivals after dark.
Check out by 11am on departure day
The ground rules…
By booking with us, you and your party agree to:
Respect your fellow guests, neighbours and people/ animals who live/work at Glottenham
Supervise children appropriately so they are not a nuisance or danger to themselves and other people or animals. Cars onsite to be driven at 5mph
PARENTS/GUARDIANS MUST BE RESPONSIBLE FOR ENSURING THEIR CHILDREN EXPLORE SAFELY.
Not create any undue noise or disturbance. Quiet hours are from 10pm to 8.00am. Please respect your neighbours and keep noise to a minimum between these hours.
No amplified music onsite
Group bookings we do not accept group bookings online. In normal times we welcome small, quiet groups only by prior arrangement.
Dogs and other pets
No pets are allowed on the farm. Dogs are allowed in The Kell
Camp fires/BBQs
Campfires are only allowed in a fire saucer/firepit and not directly on the ground. Firepits, firewood, charcoal are available in the site shop and need to be paid for in advance – we do not allow credit. FIREPITS at the Glampingsite must remain on the ground and not be put on the decking
Visitors
At busy times we have very limited parking space so please check with us first before agreeing to have visitors on site.
We reserve the right to ask guests who do not respect the terms and conditions of staying here or who in any way behave in a manner likely to cause upset to our other guests, neighbours and staff, to leave Glottenham immediately. In these circumstances the holiday ceases and we shall not be liable for any extra costs incurred by you.
Holiday Cottage Terms and Conditions
When booking with Glottenham you are entering into a binding contract with us. References to ‘us’ and ‘we’ in these Conditions relate to Glottenham and / or the property owners and references to ‘you’ or ‘your’ relate to the person making the booking and all members of the holiday party. When we email confirmation of a reservation to you, we enter into a contract with you, which is subject to these Booking Conditions.
1. Your Booking – We will confirm your reservation and email you further details when we receive your deposit (30%) or full payment if you book less than 30 days before your stay. Please check your booking confirmation and tell us of any errors immediately. You must be over 18 to make a booking.
2. Payment – You have 24 hours in which to pay your 30% deposit/full payment from the date you make your reservation. If money is not received in this time we reserve the right to offer the holiday to other enquirers. The balance is due at least 30 days before your arrival date. We will email you a reminder of this. Non-payment of your balance, when this becomes due, will constitute cancellation of the holiday and forfeiture of the deposit payment and any commission/card payment fees. If we do not receive your balance by due date we will attempt to re-let the accommodation.
3. The charge includes the cost of electricity and a basket of logs for the woodburning stove in winter. Further logs are available to buy on site and locally. Bed-linen and towels are provided
4. The cottage is let for holiday use only, for the time specified.
5. Cancellation
Unless you have booked through a specialist policy such as Travel Chapter’s Coronavirus Guarantee offered in 2020/21, our standard terms will apply:
Cancellation or Changes by YOU – It is essential that you let us know immediately if you need to cancel your booking. Please telephone us and confirm in writing. If you cancel:
– more than 30 days before your arrival date you will lose your 30% deposit payment and any commission fees/card payment charges. We will refund any other payments made by you,
– less than 30 days before your arrival date you will lose your 30% deposit payment and any commission fees/card payment charges. We will attempt to re-let your holiday. If we are able to re-let for the whole period originally booked at the same price you paid we will refund the balance payment, less a £20 administration fee and any commission fees/card payment charges, at your request on the day you were due to check out. If we are unable to re-sell your holiday you will not be refunded any money paid and we will not transfer your booking.
Unless you have booked through a specialist policy such as our 2021 Coronavirus Guarantee, we have no obligation to offer refunds or transfer your booking if you need to cancel for any reason including self-isolation or Covid related travel restrictions. We strongly recommend that guests take out their own travel insurance to cover this eventuality.
Cancellation or Changes by US – Once we have issued you with a confirmation we will do our very best not to make any changes to your booking or to cancel it. Sometimes though changes do occur before and after bookings have been confirmed, and very occasionally confirmed bookings have to be cancelled. We promise to do all we can to avoid changes and cancellations but must reserve the right to do so.
If your holiday is cancelled by us (for reasons other than Force Majeure (see below) or a failure by you to pay the final balance) you can either have a refund of all monies paid or, where available, accept an offer of alternative accommodation/dates. If the alternative holiday is of a lower value, we will refund any price difference. If the alternative holiday is of a higher value, you will be required to pay the additional amount.
6. Pets – no pets are allowed on the farm. Dogs are permitted in The Kell
7. Smoking – No smoking is allowed in the cottage. A smoking area is available outside.
8. Arrival and Departure for cottages – Unless special arrangements have been agreed, the normal earliest arrival time is 4:00pm on the holiday start date and you must vacate the property by 10am on the departure date. Alternative times can occasionally be arranged on request. Please let us know if you expect to check-in late or are delayed. You will be emailed arrival instructions a week before your stay.
If you do not contact us and you have not arrived at the property by noon on the day following the holiday start date we will treat your holiday as having been cancelled by you and you will not be entitled to any refund.
9. You agree to look after the property. This means you must keep all furniture, fittings and effects, (inside or outside the property) in the same state of repair and condition as at the start of the holiday, and leave it clean and tidy. If you break these conditions we can make an additional cleaning charge and/or make a claim against you for repair or loss as a result of damage caused. You are expected to show due consideration for other people, including other guests, local residents and our staff. If you abuse the property or display dangerous or offensive behaviour towards the owners or other third party, we can refuse to allow you possession of the property or ask you to leave before the end of the holiday. If this happens we will treat your holiday as having been cancelled by you and you will not be entitled to any refund. You must allow us access to the property at any reasonable time during your holiday.
If you have special requests or needs you are responsible for telling us at the time of booking. If you have a disability that may affect your holiday please tell us before you confirm your booking. We will do our best to accommodate you but will let you know if we are not able to meet your needs.
10. Dissatisfaction – It makes us happy if you enjoy your holiday. If you have any problems, please let us know so we can try and sort them out while you are here.
11. The owners shall not be liable for any loss or damage to visitor’s property, however caused.
Number of people using the cottage should not exceed the number advertised. Please check with us first if you would like to have any visitors as there may not be any parking space available for them.